Frequently Asked Questions
Everything you need to know about shopping at Brookstone.
What is Brookstone's standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return a product if I am not satisfied?
We accept returns within 30 days of purchase for most items in their original packaging. Please visit our Returns Portal to generate a prepaid shipping label and start your request.
Do your products come with a warranty?
Yes, many Brookstone products include a one-year limited manufacturer's warranty covering defects in materials and workmanship. Specific details can be found on individual product pages.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' link in the footer of our website.
Are Brookstone gift cards available for purchase?
Yes, we offer digital e-gift cards that are delivered instantly via email. They are available in various denominations and never expire.